Rezcrafts accepts orders Monday-Friday, from 9 am - 4:30 pm PST and we ship Monday-Friday, excluding Holidays.
Orders are processed in the order they are received. Please allow 3-6 business days for your order to ship. Your order will be sent via USPS Priority Mail from New York City, New York. Due to the handmade nature of our products.
Orders are usually processed in 3-6 business days from the time the order is placed. The order ship date does not count as a day in transit.
Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay the shipping time.
Enjoy free shipping on your orders $50 and up every day. USPS Shipping Rates are based on your shipping address and the weight of your order. Depending on the weight of your order, your package will be sent via First Class Package or Priority Mail.
During the busy fall/holiday season, and especially during COVID-19, USPS may experience delays that are out of our control.
APO or FPO ADDRESSES
For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between USPS and the Military Postal Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee.
Please note that we are not responsible for packages that are lost, stolen, or damaged during transit but we take responsibility because we know it sucks. We will work with you to replace your items.
We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. It happens. Since our packages are sent via USPS Priority Mail, they are insured. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items by filing the claim to USPS. Photos showing the extent of the damage will help us. Please email proof of damage to firstname.lastname@example.org with your order number.
LOST OR STOLEN PACKAGES
Please be aware that we are not responsible for packages that have been marked as delivered but it appears the package may have actually been stolen.
Please contact us within 24 - 48 hours if you receive confirmation that your order is delivered but do not receive the package.
There are also instances where USPS is holding the package for pickup but incorrectly marks and does not leave a notice or USPS delivers to the wrong address. Check with your local Post Office to see if they are actually holding your package for pickup. Unfortunately, USPS may not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.
If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.
We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can difficult to intercept a package that is already in transit.
You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender. In most cases, packages returned to sender do not return to us immediately and often return with damaged products due to the extended transit.
TIPS FOR YOU
If you have any concerns that your package could be stolen while you're away from home, please submit a request via USPS to have your mail held by your local post office for your desired time frame and delivery at a later date. In many cases, even when you leave a note on your mailbox for the postal worker to not leave packages at your door, they leave them anyway.
RETURN & EXCHANGE POLICY
Thank you for your order. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please, see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging, and mail your return to the following address:
306 Albemarle Road
New York, NY 11218
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3 days from the receipt of your item to process your return or exchange.
You cannot return used or exchanged items.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: